Help Center
Straight answers for Drift Europa travelers in Europe. Most issues are a single toggle: start with the symptom that matches yours. Every guide is written for Europe, tested on the ground.
Setup & activation
My eSIM QR code won’t scan: what nowGuide
How to install your eSIM step by stepGuide
Do I install the eSIM before or after I travelGuide
No data despite full signal - and why EU carrier coverage is not the same thingGuide
Do I need to set an APN by handGuide
Why does my data run out faster than expectedGuide
Can I tether / hotspot from my eSIMGuide
Will calls and SMS still work on my normal numberGuide
Can I get an invoice for my eSIM purchaseGuide
Does my phone support Dual SIMGuide
How do I move my eSIM to a new phoneGuide
Troubleshooting
My eSIM scanned fine but won’t connect after landing
My eSIM shows “No Service” or won’t pick a network
My eSIM is active but I have no data
What happens to my eSIM if I change or reset my phone
How do I check my data usage or remaining balance
How do I top up / recharge my eSIM
Is my phone compatible with an eSIM
Can I use my eSIM and a physical SIM at the same time